Terms & Conditions

All Products on this Website are sold subject to the terms and conditions set out below. Nothing mentioned in these Conditions affects your statutory rights.

In these terms and conditions, the words below have the following meanings:
“Conditions” means these terms and conditions.
“Website” means the Alexandra Cordon website, www.alexandracordon.com.
“Product(s)” means any Alexandra Cordon product(s).
“We”, “us” and “our” means Alexandra Cordon.
“You” and “your” means the customer.

GENERAL

Alexandra Cordon operates as a sole trader. Our trading name is Alexandra Cordon, our VAT number is 452 3969 70, and you can contact us at gemma@alexandracordon.com

ORDERS

Your order becomes binding as soon as we have accepted it. All orders are subject to the “availability” detailed on the individual Product pages within this Website.

You are responsible for checking and confirming that all details and aspects of your order are correct and suitable for your requirements.

Please note all deposits, including for commissioned pieces such as bespoke creations and heirloom resettings, are non refundable and non exchangeable unless otherwise stated.

We reserve the right to refuse to supply any individual or company.

TERMS OF SALE

Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify, do not use this site.

After placing an order, you will receive an email acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we reserve the right not to accept an order if we see fit, in which case the amount paid will be refunded in full via the original means of payment. This process also applies where orders are placed by telephone or other Distance Sales.

PRICES

Prices are correct at the time of publication. From time to time, prices will change in relation to material costs such as the gold price. We reserve the right to review prices at any time.

Orders will be processed at our published prices. In the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. All quotes provided by Alexandra Cordon are stated in British Pounds Sterling £GBP and are valid for 14 calendar days, after which a revised quote can be provided on request. 

PAYMENT METHODS

You may pay using Visa, MasterCard, American Express, PayPal and Shop Pay. You confirm that the credit or debit card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

DELIVERY

We currently only ship within the UK. We hope this will change as the business grows. Should you have an enquiry regarding purchasing from outside the UK, please contact gemma@alexandracordon.com  

Products will be sent using Royal Mail and must be signed for by an adult on delivery. If any damage to the package is identified, it must be reported to us immediately.

Any sales that are transacted in the UK (including collecting your jewels from our address) will incur UK VAT. This is already included in the published price.

UNIQUE PRODUCT FEATURES

Each piece of Alexandra Cordon jewellery is made by hand in Central London, using organic, recycled, reclaimed or ethically sourced materials. This means each piece is unique, so small variations will occur in the creation process.

The final product may vary slightly from the online photograph. For example, metal colours may vary slightly, stones and pearls may have slightly different tones or lustre, and sizes are accurate within reason. While we go to great lengths to ensure this is not the case, it is part and parcel of buying handmade products, and buying online where variations in monitor, browser or software calibrations on your browsing device (mobile/computer) may affect the colour of items shown digitally.

If you would like to see more photos of a piece before purchasing, please do get in touch.

RETURNS & EXCHANGES

We hope that you love your purchase. If for any reason you are not entirely satisfied, we are happy to offer an exchange or credit note within 30 days of purchase. Alternatively, we will refund a sale made through this website if it is returned to us unworn, in perfect condition, and in its original packaging within 14 working days of your receipt of the order.

Our bespoke process involves many checks to ensure you are happy before we commence making. Pieces that are commissioned, custom or bespoke are non-refundable unless they are structurally faulty.

All sales are final for any items purchased at a discounted rate and no exchanges or refunds will be made on discounted items.

To return an online purchase, please contact gemma@alexandracordon.com for further details. Please include your order number in the email.

Alexandra Cordon does not accept any responsibility for items lost, stolen or damaged in transit. These responsibilities are those of the customer. We recommend that UK items be sent by insured special delivery, and international items be sent using a secure and swift fully tracked service.

Please note that the cost of shipping is not refundable. In the interests of fraud prevention, your refund will be issued by the same method by which you paid.

WARRANTY

All Alexandra Cordon jewellery is hand crafted in London’s Hatton Garden district, and can be repaired in the event of damage. Manufacturer's defects are covered up to 12 months from the date of purchase. This does not account for general wear and tear, or deliberate or accidental damage, and we are not responsible for any loss that occurs.

If you feel your piece has a structural fault, please return it to us for a full inspection. Should an issue be determined to be a manufacturing fault within the first 12 months after purchase, Alexandra Cordon will repair the piece without charge. If pieces are misshapen or show signs of damage from general wear and tear or improper care, these repairs will be quoted on a case-by-case basis regardless of age. 

The wearer is responsible for the aftercare of their purchase. Please read the care guidelines online and in the box.  

Any work carried out on Alexandra Cordon jewellery by another jeweller will void the warranty.

INTELLECTUAL PROPERTY & DESIGN RIGHTS

Design Rights and Copyrights remain the sole property of Alexandra Cordon. Your use of this website and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to its content. Any reproduction or redistribution of the aforementioned content is prohibited and may result in civil and criminal penalties.

OWNERSHIP

This website is an official website of Alexandra Cordon. The copyright and the database rights are owned by Alexandra Cordon. The website and all intellectual property rights (including but not limited to rights in the website as a database) in its text, design, graphics, and the selection, organisation and arrangement thereof, together with the Alexandra Cordon trademark logos and trade names depicted on the website, belong to Alexandra Cordon.

You acknowledge and agree that the material and content contained on the website is made available to you for your personal and non-commercial use. You acknowledge and agree that any other use of the content of the website is strictly prohibited and you agree that it is strictly prohibited to (or to assist or facilitate any third party to) copy, reproduce, transmit, modify, publish, display, distribute, commercially exploit or create derivative works of material and/or content from the website without our written permission and that any of the above is a violation of our intellectual property rights.

LINKED SITES

Unless specifically provided, we make no representations whatsoever about any other websites which you may access through our website or which may link to our website. When you access any other website, you understand that it is independent from us and that we have no control over the content or availability of that website. In addition, a link to another website does not mean that we endorse or accept any responsibility for the content or the use of such a website and shall not be liable for any loss, damage or offence caused or alleged to be caused by or in connection with the use of or reliance on any content, goods or services available on or through any other website or resource. Any concerns regarding an external link should be directed to its website administrator or web master.

DATA PROTECTION, PRIVACY & SECURITY

We will respect the privacy of your personal data and will comply with all relevant and current data protection legislation. We will not disclose your personal data to anyone, unless required to do so by a court of competent jurisdiction.

If you wish to update or delete your personal information, or if you prefer that we do not include you on our email newsletter subscription, please either unsubscribe directly on the email or contact us for assistance on gemma@alexandracordon.com.

 To proceed with your order, we need to process and store your personal information, and provide it to third parties who are directly involved with your order (e.g. our couriers). By placing an order with us, you agree to your data being processed by Alexandra Cordon and its couriers.

The purchase area of our website is fully secure. We utilise industry standard SSL (Secure Sockets Layer) technology to guarantee a safe and secure shopping environment. All sensitive information such as credit card details, names and addresses are encrypted. This means that information passed between your computer and our website cannot be read, even in the event it is intercepted by someone else.

ANTI-SLAVERY STATEMENT

Alexandra Cordon maintains a zero-tolerance stance towards slavery, servitude, forced or compulsory labour, and human trafficking, and we expect our suppliers and business partners to uphold the same high ethical standards in their dealings with us and throughout their own supply chains. This includes the ethical sourcing of materials, avoidance of child labour, and the prohibition of servitude and forced/compulsory labour.

AMENDMENTS TO THESE TERMS AND CONDITIONS

We reserve the right to amend these terms and conditions at any time. Any such amendments will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use the website. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

These terms and conditions were last updated on 19 June 2025